Support

Claims

1.  General provisions

The complaint procedure describes normal business cooperation between the buyer and the seller...

Complaints department: Mr. Katarína Pučaťová, e-mail: pucatova@orava.eu; tel.č: 043 53 060 04

2. Length of warranty

The warranty period begins on the day the buyer takes over the goods, i.e. on the date specified in the warranty letter. The statutory warranty period is generally 24 months...

3. Warranty conditions

The buyer is advised to check the status of the shipment with the carrier immediately upon delivery...

4. Method of dealing with the complaint

In the event that the goods are not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as "contradiction with the purchase contract"), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without unnecessary delay...

5. Consumables

According to the law, the warranty does not apply to wear and tear caused by normal use of the item and cannot be confused with the product's lifespan...

6. Warranty service

For goods sold with a warranty longer than 24 months, a so-called free service is provided after the expiration of the 24-month period. In the event of a defect in the goods after a period of 24 months, such goods will be accepted for service and will be repaired or exchanged for another piece with the same or better parameters. If neither of these solutions is possible, a credit note will be issued. The seller undertakes to terminate such service within 30 days of receiving the goods.